Warranty/Return Policy on Aquatic Gear

If a product is defective, return it within 90 days of date of purchase and we will repair or replace it free of charge and return it postpaid.

LIFETIME REPAIR

A product no longer within the 90 day warranty period may be returned for repair for the “life of the product” subject to shipping and handling charges only. Reasonable repairs are done at no charge.

RETURN/EXCHANGE POLICY

Non-custom products may be exchanged or returned without charge if:

  1. Goods have not been worn in the water.
  2. Goods are returned within 30 days of original shipment.

Custom goods made to an individual’s particular specifications, such as the Wet Wrap ZIP, may be exchanged or returned for alterations within 30 days at no charge. Custom goods returned for a refund within 30 days are subject to re-stocking charges.

EXCHANGE/RETURN POLICY ON LYCRA PRODUCTS

Including WaterShirts, Zip WaterShirts, WrapShirts, Tights, Lycra Shorts

Our Lycra is selected for its thermal properties and comfortable feel against the skin. Our Lycra products have a limited life expectancy usually in excess of one year. Even though treated to endure harsh swimming pool environments, these products will lose their useful lives in time. Care, frequency of use, individual pool chemistry, sun all effect the useful life of these products.

LYCRA EXCHANGE/RETURN POLICY WITHIN ONE YEAR OF PURCHASE

  • 1-3 Months – D.K.Douglas will replace or repair item free of charge
  • 4-6 Months – D.K.Douglas will deduct 25% off purchase of a replacement item
  • 7-12 Months – D.K.Douglas will deduct 10% off the purchase of a replacement item